Join Our Team!
Are you a self-starter who loves to help others and work with a dynamic team? If so, then Martel and Mitchell Rehabilitation may have an exciting career opportunity for you. Submit your CV with a cover letter to stephanie@martelmitchell.ca and let’s talk about our shared future successes!
Patient Experience Coordinator
Duration: Full-Time, Permanent Location: North Bay Clinic
Do you want to work in a professional office and help people recover from illness and injury? Do you love solving problems and supporting your teammates? If so, we want you to join our client experience team. We are currently seeking a full-time Patient Experience Coordinator for our busy, fast paced rehabilitation clinic in North Bay. Reporting to the Patient Experience Manager, the successful candidate will assist our clients in a pleasant and confident manner over the phone and in person and must be able to multitask while prioritizing tasks. Responsibilities will include scheduling clients, insurance submissions, organizing charts for multiple clinicians, and helping with administrative projects while maintaining strict confidentiality.
Role Description
This is a full-time, on-site role for Patient Experience Coordinator at Martel + Mitchell Rehabilitation located in North Bay, ON. The PEC will be responsible for providing administrative support to clinicians and clinic operations, handling phone calls with professionalism, scheduling client services and accepting payments, communication with team members, communication with insurers, and assisting managers with administrative tasks.
Necessary Skills
- Phone Etiquette and Communication skills
- Excellent organizational and time management skills
- Attention to detail and accuracy
- Proficiency in Microsoft Office 365
- Ability to handle multiple tasks and prioritize effectively
- Previous experience in a similar role or in sales is an asset
Qualifications
A diploma in office administration or an undergraduate degree is preferred but not necessary.
Registered Physiotherapist
Duration: Full-Time or Part-Time, Permanent Location: Various Opportunities
Our team is growing, and we are looking for amazing clinicians. If you are a compassionate PT, enjoy teamwork, and getting great outcomes then we encourage you to consider this opportunity to join the leader in rehabilitation in Northeastern Ontario. The successful candidate will appreciate a work-life balance, support and mentorship, and a professional level of autonomy. Outstanding communication skills, a physiotherapy degree and eligibility for registration with the CPO are required. Self-motivation and enthusiasm are assets. Up to $2,000 signing bonus available to assist with exam fees, relocation costs, or a perhaps a great vacation prior to rolling up your sleeves to join our team. New graduates are encouraged to apply.
